623.238.5256
Pursuing an opportunity where my experience in technical writing, project management, training and technical support contributes to creating successful technical and non-technical documentation/content.
Qualifications Summary
Research, write, edit, and publish communications for technical and non-technical audiences.
Project Management, Data/Information Mapping, website creation, and software testing.
MS Office 2010 (Word, Excel, PowerPoint, Access, FrontPage, Outlook), Visio, Adobe DreamWeaver, SnagIt, Adobe FrameMaker, Formatting Solutions, Information Mapping, MS Project, Adobe Acrobat, Interwoven TeamSite (CMS), Canvas, MS Publisher, Visual Source Safe, SAP (R/3, CRM, BW), InfoPak (Publisher, Recorder, Glossary, Converter, Simulator, Sync, and Web Architect), SharePoint, Notepad++, CVS, Adobe InDesign, Illustrator, PhotoShop, Lotus Notes, UltraEdit, PVCS-Tracker, PVCS-Version Manager, Windows, and DOS.
Experience
LAWROSKY CONSULTING Sun City West, AZ
Technical Writer August 2008 to present
Paid and volunteer writing work for 9 organizations.
¨ Create, update, and publish websites (7).
¨ Develop instructions, User Guides, Quick Guides, blog articles, and newsletter support (4).
¨ Prepare article summations for future instructional scripts.
CLARITY CONSULTANTS at MORGAN STANLEY SMITH BARNEY South Jordan, UT
Contract Technical Writer February 2012 to October 2012
Create, update, and publish documents using new Interwoven TeamSite (CMS).
Rewrite content for online manuals and PowerPoint trainings.
Utilize Information Mapping concepts to create all documentation.
Assist with the migration of over 25,000 pages of online documentation.
INDOSYS, INC. at GOOGLE, INC. Mountain View, CA and Tempe, AZ
Contract Technical Writer August 2007 to August 2008
Developed five unique sets of Online Help Documentation for custom CRM Group Software, Sales/email Response, and other proprietary Sales-related programs.
Provided Wiki documentation (on request) to various groups in sales.
Edited scripts/storyboards for internal isEDU department.
The TPL Group Cupertino, CA
Contract Technical Writer August 2007 to August 2008
Created HR and Finance Department Policies and Procedures for inclusion in HR and Finance Master Instruction Manuals.
PERSONA COMPUTING at COUNTY of SANTA CLARA SOCIAL SERVICES AGENCY San Jose, CA
Contract Technical Writer November 2006 to June 2007
Developed Procedures for multiple Information Services processes, including server failovers.
Created Test Scripts and Use Cases for upgrade installation of Service Desk Software.
Provided additional writing, Word and Visio coaching to other IS team members.
TAC WORLDWIDE at COLLIERS PARRISH San Jose, CA
Contract Technical Writer June 2006 to October 2006
Developed draft of User Guide for custom database and report generation programs designed to monitor available sale and lease properties.
EBAY INC. - San Jose, CA
Contract Technical Writer April 2006 to October 2006
Worked with various members of the Security Department to organize current documentation and establish documentation storage procedures and structure.
FOX TECHNOLOGIES, INC. Palo Alto, CA
Contract Sr. Technical Writer March 2006 to September 2006
Created User Guides, Installation Guides, Quick Reference Guides for Audit and Report on Segregation of Duties. (Software runs on SAP, Oracle and other platforms.) Created over 1800 pages of Documentation, plus help files for six modules of software.
Documented SOX (Sarbanes-Oxley) compliance within software.
Worked with Marketing and UI Departments to standardize on styles, style guide.
Provided proofing services to other departments on an as-needed basis.
MINDLANCE INC. at INTEL INC. Santa Clara, CA
Contract Technical Writer/Document Control November 2005 to March 2006
Rewrote User Guide for system designed to track Mask Fabricating Operations. Updated all screenshots, TOC, References. Worked with SMEs to create new manual sections.
Migrated documents from Microsoft SharePoint Site to Documentum Vista Software.
Reviewed and confirmed documents met ISO Standards. Worked with document owners to properly maintain documents, based on future changes to system.
WRITING ASSISTANCE INC. at MMC 20/20, INC. Atlanta, GA
Contract Technical Writer August 2005 to September 2005
Created draft of User Guide documentation for Medicare Part D Management Program (Enrollment, Letters, Reports, and Transaction Reply Reporting).
Created User Guide Template (in Word) to standardize Documentation between multiple writers. Also, recommended file-naming standardization, adopted for User Guide and Figures.
Created and communicated structure for exchanging files on FTP site.
SAPPHIRE TECHNOLOGIES at SYNOPSYS, INC. Mountain View, CA
Contract Technical Writer February 2005 to July 2005
Created User and IT process documentation for SAP CRM upgrade using RWD InfoPak software. Documentation included Work Instructions, Simulations, Quick Reference Guides, 1-page Z-folds, and additional Training Materials.
Worked with Subject Matter Experts to review documentation for accuracy. Also worked with programmers to create help documentation and modified error messages to increase user comprehension.
GENERAL PHYSICS at KLA-TENCOR Milpitas, CA
Contract Technical Writer April 2004 to May 2005
Created detailed user instructions detailing the functionality of the InfoPak Publisher tool, distributed to Subject Matter Experts, and provided support for recording new processes in SAP R/3. (Company-wide conversion from Oracle-based Programs.)
Managed updates to both the Glossary and the Intranet K2Help Website. Researched and resolved missing data issues, documentation and web-posting issues.
Partnered with Subject Matter Experts in Sales, Operations, Service, and Finance divisions to produce quality documentation and training materials.
Trained replacement in process and software over 3-month period, following go-live and replacement hire.
US CADEN at ADOBE SYSTEMS INC. San Jose, CA
Contract Technical Writer February 2004
Researched issues between documentation and programs running in a SAP R/3 environment. Presented analysis files to management regarding issues in actual documentation, issues with items documented that were not used, and a list of items that were supposed to be programmed in, but were not.
Received special acknowledgement for the work completed in a timely, effective, and efficient manner.
CALIFORNIA STATE UNIVERSITY Sacramento, CA
Contract Technical Writer Web Content Developer July 2003 to October 2003
Created Web content for multiple online training classes in Health Care Case Management (Certificate program). Coordinated training changes with Subject Matter Experts in Nursing Care and Case Management.
LIFEGUARD INC. San Jose, CA
Sr. Technical Writer March 1999 to December 2002
Developed technical training manuals, reports, and templates for multiple departments in a regional Health Insurance Company, including Information Services, Claims, Legal, Medical Services, Operations, Provider Relations, and Sales.
Created/re-purposed content and assisted on the following projects: presentation materials, Web content, process flow charts, forms, newsletters, policies and procedures.
Worked with members of the Information Systems, Sales, Legal, and Operations departments to develop documentation standards and a company-wide style guide.
Developed and lead in-house technical writing training classes in utilizing document standards, resulting in a 95% improvement programming staff accuracy.
Managed user access, security requests, and upgrades as software administrator for three software packagesVisual Source Safe (documentation and programming control), PVCS-Tracker (bug/error tracking), PVCS-Version Manager (documentation control).
Lead in-house training classes on Microsoft Office software, new-hire Intranet, and core systems training classes.
BS - Industrial Engineering
Rutgers University, College of Engineering New Brunswick, NJ
Certificate in Technical Communications
DeAnza College Cupertino, CA
Certificate in Vocal Studies
Musicians Institute Los Angeles, CA
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